Privacy policy

1. preface

The resQshock GmbH takes the protection of personal data seriously. The special consideration of privacy in the processing of personal data is an important concern. The resQshock GmbH is committed to secrecy and compliance with data protection regulations. The website and may contain links to websites of other providers to which this data protection declaration does not extend. The responsible party in the sense of the Federal Data Protection Act is resQshock GmbH, Kantonsstrasse 1, 8863 Buttikon.

2. use of personal data

2a: General

resQshock GmbH uses the personal data you provide only in the context of the customer relationship between you and resQshock GmbH. No personal data (e.g. e-mail address, name, profiles, etc.) will be passed on or sold to other companies or private individuals in any form. To protect your personal data, we also limit access internally to as few employees as possible.

2a: Contact us

If you contact us by form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data to third parties.

2c: Data storage

We would like to point out that for the purpose of a simpler shopping process and for the later processing of the contract, the IP data of the connection owner will be stored by the webshop operator within the framework of cookies, as well as that of the purchaser. In addition, the following data will also be stored by us for the purpose of contract processing: Company, title, first name, last name, function, department, telephone, e-mail, address, street, postcode, city, country. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data is transferred to third parties, with the exception of the transport company/shipping company commissioned by us to deliver the goods and to our tax advisor to fulfil our tax obligations. After a purchase transaction has been cancelled, the data stored by us will be deleted after six months. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (10 years). (The data processing is based on the legal provisions of the DSGVO Art. 3 para. 2 lit. a and b).

3. safety

resQshock GmbH takes the legally required technical and organizational measures to protect personal data from loss, destruction, manipulation and unauthorized access.

3a: Security in the online shop

resQshock GmbH has taken the best possible security precautions for the processing of transactions in the online shop.

3b: Password protection

Transactions can only be executed by entering a valid combination of e-mail address and password.

4. use of cookies

We use cookies - small files with configuration information. They help to determine user-specific settings and to implement special user functions. We do not collect any personal data via cookies. If you do not wish cookies to be used, you can set up your browser so that it informs you when cookies are set and you only allow this in individual cases. All functions of the website can also be used without cookies, however, some user-defined properties and settings will then not be available.

5. right of withdrawal

Upon request, the user has the right to receive information free of charge about his personal data stored by resQshock GmbH. Furthermore, he has the right to demand the correction and deletion of his personal data. If data cannot be deleted due to storage obligations, it will be blocked until the storage obligation no longer applies. The user can address all data protection requests to

6. links to other websites

Our online offer contains links to other websites. We have no influence on whether their operators comply with data protection regulations.

7. contributions

The contributions on our site are accessible to everyone. Contributions should be carefully checked before publication to see whether they contain information that is not intended for the public. The contributions may be recorded in search engines and also accessible worldwide without specifically calling up this website.

8. google analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about the use of this website by the users is usually transmitted to a Google server in the USA and stored there. The IP address is anonymized by the function "_anonymizelp", or "ga('set', 'anonymizeIp', true)" before transmission to Google. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Users can prevent the storage of cookies by setting their browser software accordingly. However, we would like to point out to users that in this case they may not be able to use all the functions of this website to their full extent. Users can also prevent the collection of data generated by the cookie and related to their use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Further information regarding data protection and the functioning of Google Analytics can be found at

9. Facebook Pixel, Facebook Custom Audiences and Facebook Conversion

Within our online offer, the so-called "Facebook Pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used. With the help of the Facebook pixel, it is possible for Facebook, on the one hand, to determine you as a visitor to our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook Pixel, we can further track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion"). Privacy policy of Facebook The processing of data by Facebook takes place within the framework of the data use policy of Facebook. Accordingly, general information on the display of Facebook ads, in the data use policy of Facebook. Basis The use of the Facebook Pixel as well as the storage of "conversion cookies" is based on Art. 6 (1) lit. f DSGVO. We have a legitimate interest in analysing user behaviour in order to optimise both our website and our advertising. Commissioned data processing contract For the processing of data for which Facebook acts as commissioned data processor, we have concluded a commissioned data processing contract with Facebook in which we oblige Facebook to protect our customers' data and not to pass it on to third parties. Objection Although we declare legitimate interests in the use of the Facebook Pixel and the storage of "conversion cookies", we offer you opt-out options. You can object to the collection by the Facebook pixel and the use of your data to display Facebook ads.

10. questions and comments

If you have any questions or comments on the subject of data protection, please contact the webmaster of resQshock GmbH ( by e-mail.